Exchange and return

Although Pure Baby Love aims to deliver wonderful products, you might not  be fully satisfied and wish to exchange or return your purchase.

Exchange or return is possible within 14 days upon receipt of your order, under below conditions:
 

Exchange

You must inform us within 14 days upon receipt of your order that you wish to exchange one or several product(s) and will return it (them). Our E-mail address: info@purebabylove.com. Always mention which articles you wish to return and which articles you wish to receive in exchange.


You will return the products unwashed, unused, undamaged and in original packing to us, within 14 days of notification.

Our address:
Pure Baby Love
Buitenpoort 5
1823 BW Alkmaar
The Netherlands

Order inside the Netherlands: As soon as we have received your notification, we will send you a link to return your order. Return costs are at customer’s account.
Order outside the Netherlands: Return costs are at customer’s account. You can return the parcel to the address mentioned on your parcel’s label.


Always keep the shipping receipt until you have received our acknowledgement of receipt. Pure Baby Love is not liable for theft, loss or damage of the parcel.

If you exchange for a more expensive product, you will receive an invoice for the remaining amount. If you exchange for a cheaper product, we will transfer the remaining amount within 14 days to your bank account.

Of course Pure Baby Love will be responsible if it makes a mistake, for example if we deliver a false product. Pure Baby Love will carefully evaluate each single case and will take a decision.


Return shipment

Customers are entitled to return products within 14 days upon receipt without reason given. Below conditions are applicable;

You must inform us within 14 days upon receipt of your order that you wish to return one or several product(s). Our E-mail address: info@purebabylove.com. Always mention the article and the corresponding order number.


You will return the products unwashed, unused, undamaged and in original packing to us, within 14 days upon notification.

Our address:
Pure Baby Love
Buitenpoort 5
1823 BW Alkmaar
The Netherlands

Order inside the Netherlands: As soon as we have received your notification, we will send you an link to return the article. Return costs are at customer’s account.


Order outside the Netherlands: Return costs are at customer’s account. You can return the parcel to the address mentioned on your parcel’s label.

Always keep the shipping receipt until you have received our acknowledgement of receipt. Pure Baby Love is not liable for theft, loss or damage of the parcel.

Of course Pure Baby Love will be responsible if it makes a mistake, for example if we deliver a false product. Pure Baby Love will carefully evaluate each single case and will take a decision.

As soon as we have received your parcel we will transfer the money to your bank account within 14 days, provided you meet above mentioned conditions.
 

Guarantee

Legal guarantee applies to our products. It means you may expect our products have a normal lifetime under normal, private use, complying with the (washing) instructions.